Every transcription company has an obligation to maintain confidentiality for all parties involved. For example, when working with the health care industry, in particular, medical records by law cannot be made public. Any company using transcription services has a reasonable expectation that their information will not get in the wrong hands. Here are some best practices that transcription companies follow, when it comes to confidentiality.
Professionals in the transcription industry are trained to understand the ethics of the business. Credible firms make sure they hire trained professionals and not just anyone who responds to a classified ad. The better firms also require employees to sign a confidentiality agreement that they will not share files and documents inappropriately. Additionally, each transcriptionist needs to be monitored by a supervisor to make sure they do not leak information to outsiders.
Keeping Data Fragmented
Data fragmentation is another key in which transcription companies assure clients that their data will not be compromised. The way it works is no one employee has complete access to any given file at one time. They may have to transcribe it in sections, or separate parts of the file may be issued to different transcriptionists.
The Data Protection Act has led to transcription services adopting strict policies for protecting sensitive information at all times. With SSL encryption software, it’s possible to protect data on a website. The 256-bit SSL encryption standard allows communication between servers and browsers without the data being exposed to hackers.
Examples of Confidential Information
- Anything relating to medical records
- Proprietary business secrets
- Information involving an ongoing criminal investigation
- Responses in a deposition
- Media interviews not yet available to the public
- Financial information
Most of the transcriptionists understand that they are not allowed to share the work they do for clients with anyone in the public. Firms that want to build strong reputations with clients will not allow confidentiality to be compromised. Transcription services use solid safeguards to prevent breaches that they can clearly explain to clients. Employees understand that unauthorized disclosure of client documents is a serious offense that can result in termination.
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Beth Worthy is the Director of Operations for GMR Transcription Services, Inc an Orange County, California based company that has been providing accurate and affordable transcription services since 2004. GMR Transcription has worked with over 8,000 clients spanning myriad industries and prides itself on its customer service and quick turnaround time. Their services include audio transcription, video transcription, and digital transcription, as well as Spanish and Mandarin translation. Google +