Data security is critical for organizations across all industries. Your data about employees, standards of operations (SOPs), suppliers, and management needs to be protected from third-party access.
Failure to keep your data secured, whether when it’s in-house or at the hands of third-parties, can lead to serious business consequences. For example, your company may have to deal with incidences of breaches or leaks resulting from poor handling of data by the third parties you have contracted for various tasks.
Securing Your Transcription Data
Before hiring a transcription company, it is crucial to put in place measures to secure your data. Following the guidelines below will keep you worry-free when handing your data to a transcription firm. It is worth noting that many companies already have in-house standards for ensuring data security.
i) Have a Good Security Policy
Before contracting any party to handle your data, ensure that your organization security is in order. In particular, evaluate your data security policy. The policy should be sound and rational. For example, there should be a simple way of classifying sensitive and common data. The policy guidelines should be clear on the classification of data and be understood by all stakeholders in your organization.
ii) Choose the Right Transcription Services Provider
Another critical step is to hire the right transcription services provider. Evaluate different companies and find out how they handle client data. You can request the company to provide their in-house standards of operations on handling client data.
The ideal company would have enforced a strict data security policy across the organization. For example, there should be security rules that protect client data from being copied to portable devices.
iii) Protect Your Data
Take steps to protect your data before handing it out to a transcription services provider. For example, use database monitoring gateways and application firewalls wherever you are storing the data. These infrastructures can help to enforce usage policies, prevent vulnerable exploitation, and avoid privilege abuse. You also want a company that enforces such securities.
Evaluating a Transcription Company
Your valuable organization data should be carefully handled, especially when you are working with transcription companies. Should the data get to the wrong firm, a string of embarrassments can follow your company. Even worse, you could end up with cases of economic espionage. Imagine the disaster when your confidential product data or company meeting memos get in the hands of a competitor!
Given how data in the wrong hands can significantly impact your company, you should choose a transcription company with care. Consider the tips below when evaluating different transcription services providers.
- Data Center & Storage Infrastructure
- Platform Security
- Quality Assurance
- Employee Security
1. Data Center & Storage Infrastructure
Choose a company that uses robust and secure servers to transfer, access and store client files. The servers should be built with the latest data center technology and secured against malicious penetration threats by robust firewalls and redundant security layers. The servers should also have the latest security patches and be protected using antivirus software.
2. Platform security
Another important factor to consider is the platform that the company uses when working on client data. A transcription company that is serious about client data security will ensure all data it receives is streamed through a secure and encrypted work delivery platform. The platform should be encrypted with Secure Socket Layers (SSL) and the data encrypted from prying third parties.
3. Quality Assurance and Security
Your data security is just as important as the output quality. After going to great lengths to ensure your data is secure, the company should produce flawless transcriptions of your audio and video files.
Find out about the quality assurance measures that a transcription company you want to engage has to ensure content is transcribed to the highest standards. Moreover, the company’s transcriptionists should sign a non-disclosure agreement before they can access any sensitive content you may want to be transcribed.
4. Employee Security
The security of your data is only as good as the people that can access it. For this reason, it is vital to find out about the background of the transcriptionists that would be working on your files. The professionals should have a clean background and the transcription company should put measures in place to deter the employees from tampering with your data.
For example, a company could split your audio files into sub-files and distribute them to different transcribers so that none of them would have the full scope of the content they are working on.
The above is an overview of why data security is important and steps you should take to find a transcription company that will keep your data safe.
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Beth Worthy is the Director of Operations for GMR Transcription Services, Inc an Orange County, California based company that has been providing accurate and affordable transcription services since 2004. GMR Transcription has worked with over 8,000 clients spanning myriad industries and prides itself on its customer service and quick turnaround time. Their services include audio transcription, video transcription, and digital transcription, as well as Spanish and Mandarin translation. Google +